FAQ

How does Tianfu keep its display screen after-sales defect rate at just 1‰ annually?

Tianfu stringent quality control process covers every stage: from glass cutting, COG, and FOG to LCM, with real-time production inspections at each step, QC checks, optional 4-hour aging tests under load at 60°C in a dedicated chamber, and final confirmation through OQC inspection.

What is the duration of the warranty, and how does Tianfu handles after-sales support?

The warranty typically lasts for 12 months. If you encounter any issues with the product within 12 months of receiving it, please get in touch with our sales team. We guarantee a response within 24 hours.

Could you provide relevant documents, like quality control records or compliance paperwork?

Certainly. We can provide all necessary documentation. This includes our Control Plan, Inspection Standards, and Standard Operating Procedures (SOPs) for demonstrate our quality management processes.

How the product traceability of Tianfu works?

Our products are fully traceable, each marked with a unique identifier like a date code or batch number. This enables us to track production history, materials used, and manufacturing conditions.

What certifications has Tianfu obtained?

Tianfu holds a few esteemed certifications, such as being recognized as a National High-Tech Enterprise and a National Science and Technology-based Small and Medium-sized Enterprise in China, in addition to being ISO 9001:2015 certified.